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Store Policy & Shipping Information

Guitar Works, Inc.

Store Policy & Shipping Information

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Our in Store and online store policy is just two worries. If you have any questions, need assistance, want to exchange of replace an item simply let us know. We always provide friendly, expert assistance and free return shipping labels when applicable.
  • We make every effort to ship the same day or next business day of a paid order.
  • HEY LOCALS can't come by the store? No worries! Save time and money with our fast & free shipping. Order Online Or Call 804-358-0855 
  • We ship by USPS & UPS. 
  • To insure your instrument arrives safely we use custom made double wall shipping boxes. 
  • IF YOUR ORDER IS A SURPRISE GIFT for someone at the ship to address NOT TO WORRY our boxes are plain brown with no logos or artwork. Our return Name & address is on the shipping label.    
  • Please Note UPS does not pick-up our ready packages on Saturday, Sunday, Memorial Day, July 4th Day, Labor Day, Thanksgiving Day, Christmas Day & New Years Day.
  • Please Note USPS does not pick-up our ready packages on Saturday, Sunday, and all Legal Holidays.    
  • Small orders weighing under one pound are shipped free of charge by USPS First Class Mail to any U.S. address including Alaska, Hawaii, Puerto Rico, APO's and The U.S. Protectorates. Faster USPS Priority Mail is available for the cost USPS charges us. (we don't mark it up or charge handling fees) These options will be available in the Online Store during the checkout process. Or call us 804-358-0855 
  • Orders requiring larger boxes, Instruments for example include free shipping to the Lower 48 U.S. States, due to the cost of shipping larger packages to Alaska, Hawaii, APO's and The U.S. Protectorates there is an additional shipping cost.  
  • For International shipments the cost of shipping is estimated automatically by the system. You will see the options just before final purchase. 
  • If you have any questions we are glad to help. Don't be shy:
  • Phone: 804-358-0855
  • Email:  
  • Text Message: 804-356-2330
  • Face To Face: 3335 W Cary St, Richmond, Va 23221 U.S.A.

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